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Kevinsbridal.com Customer Q&A

By  Mia Ferguson,   posted Jun 27, 2018
I am trying to order the color swatches but need you to send me the form your referenced so that I can do the direct payment and get this going.
By  Customer Service Center,   posted Jun 28, 2018
Hi,thank you for your inquiry. About the fabric sample,sure,we can send you some colour swatches before you place your order.
For color swatch,we just charge the shipping cost
Please refer to here:
via Standard:  $25   3-5 working days
via Expedite : $30  1-3 working days
You can get 5 swatches at most at the same shipping cost.
Dear,you also need to fill in a colour swatch form as we attached,
then send back the finished one.
We will mail the swatch you want as soon as we get your payment.
You can pay us directly online here
http://www.kevinsbridal.com/memberPayDirectly.asp
Enjoy your shopping here.
By  Angie Lemmons,   posted Jun 26, 2018
Checking on the status of my dress order. I see it says it’s still processing but just making sure it’s being made and not waiting on information from me. Thank you!
By  Customer Service Center,   posted Jun 28, 2018
Hi,thank you for your inquiry. I am so sorry that your dress is still being made, but it is almost done.
  
Our factory has been working for many days to finish all the gowns as soon as possible.
  
Don't worry, your dress will be shipped next week.
  
I will update tracking number once it is shipped.
  
Enjoy your shopping here.
By  Mia S Ferguson,   posted Jun 25, 2018
I am reaching out because I need to get color swatch samples sent out. I am looking for samples of the eggplant, grape, and purple fabrics. Can you please assist with getting these out to me ASAP? I need to order dresses in the next couple weeks for delivery by 8/15/18. Thanks,
By  Customer Service Center,   posted Jun 26, 2018
Hi,thank you for your inquiry. About the fabric sample,sure,we can send you some colour swatches before you place your order.
For color swatch,we just charge the shipping cost
Please refer to here:
via Standard:  $25   3-5 working days
via Expedite : $30  1-3 working days
You can get 5 swatches at most at the same shipping cost.
Dear,you also need to fill in a colour swatch form as we attached,
then send back the finished one.
We will mail the swatch you want as soon as we get your payment.
You can pay us directly online here
http://www.kevinsbridal.com/memberPayDirectly.asp
Enjoy your shopping here.
By  Shar Clay,   posted Jun 21, 2018
Hello, my name is Shar. I am getting married August 8th this year. I saw your Vintage Lace Wedding Dresses 2017 Organza Ruffled Wedding Gown on Amazon and I was wondering if you would be able to send me more pictures? Also, are you able to custom make the gown if I send in my measurements and possibly add off the shoulder lace straps and a corset lace up back? Please let me know. I thank you for your time. Shar
By  Customer Service Center,   posted Jun 22, 2018
Hi,thank you for your inquiry. Please contact Amazon directly. Enjoy your shopping here.
By  Telesia,   posted Jun 18, 2018
i'm interested in one of your dresses for a bridal party but i can't seem to veiw the dress in the colour i want. i also notice that you do not give full refund if an item is return. my concerns isif the quality is poor i won't be able to get a full refund.
By  Customer Service Center,   posted Jun 19, 2018
Hi,thank you for your inquiry. Dear, all the pictures of our gowns are on our website, and our gowns can be made in the color you want. Enjoy your shopping here.
By  sandy giller,   posted Jun 14, 2018
what color is in the picture
By  Customer Service Center,   posted Jun 14, 2018
Hi,thank you for your inquiry. Sometimes we don't have names for some colors, if you like the color same as picture, please just choose "same as picture" in the color options. Enjoy your shopping here.
By  Sandra Giller,   posted Jun 13, 2018
Please delete order #KBF24848. I replaced it with order #KBF24849. Thank you
By  Customer Service Center,   posted Jun 14, 2018
Hi,thank you for your inquiry. OK, don't worry, KBF24848 is an unpaid order, it won't take effect. Enjoy your shopping here.
By  Rosalia Ramirez,   posted Jun 1, 2018
What blue is the one on the picture?
By  Customer Service Center,   posted Jun 1, 2018
Hi,thank you for your inquiry. We don't have names for some colors. If you like the color in the picture, you can choose "same as picture" in the color options. Enjoy your shopping here.
By  Margaret A Ray,   posted May 21, 2018
I forgot to ask, but does this dress need a slip under it? I am asking do to the aplicas in the train or does it need a fuller under it? Also what viel would you recommend for this dress? Thank you very much
By  Customer Service Center,   posted May 21, 2018
Hi,thank you for your inquiry. The dress doesn't need a slip or appliques under it.

We suugest you could use a simple short veil for this dress. Enjoy your shopping here.

By  Margaret A Ray,   posted May 21, 2018
I want to order dress KB2605 in white and I shall send my measurements in regular size to custom. My question is can you add cups to the dress so I won't have a bra showing through the lace at the top. What do you need to know to get the correct size cups? Thank you very much.
By  Customer Service Center,   posted May 21, 2018
Hi,thank you for your inquiry. Dear, all dresses are with built-in bra. Please compare your measurements with our standard size chart http://www.kevinsbridal.com/info/Standard-Size-Chart/, if there is no your size, you can choose custom size for your dress http://www.kevinsbridal.com/info/How-to-Measure/ Enjoy your shopping here.
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