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Kevinsbridal.com Customer Q&A

By  Peta Tangue,   posted Nov 20, 2017
Hello Kevinsbridal, For 3 days now we have been trying to login to website. Unable to login, what is happening as I am concerned about my sister order!!! Please advise urgently!!!!
By  Customer Service Center,   posted Nov 20, 2017
Hi,thank you for your inquiry. Please tell us your email account on our website. Enjoy your shopping here.
By  Patricia Elliott,   posted Nov 20, 2017
I am looking to purchase this dress for my daughters weddinhg March 30,2018. I need the exact shade of the dress, and where is the dress shiping from so i can assure i order in the appropriate time frame to have it well in advance of wedding date.
By  Customer Service Center,   posted Nov 20, 2017
Hi,thank you for your inquiry. We are in China.

we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress. Enjoy your shopping here.

By  Maree Carroll,   posted Nov 16, 2017
I am interested in design KB2611 Can the back be filled in with lace and button up rather than cut out
By  Customer Service Center,   posted Nov 16, 2017
Hi,thank you for your inquiry. Sure, but we have to charge 29.99 dollars extra for the extra fabric. Enjoy your shopping here.
By  Vanessa,   posted Oct 29, 2017
Hello, I saw a dress on amazon.com that I would like to buy. However, I would rather buy it from the kevins bridal website since you are have a discounted shipping cost and you allow cuatomization. Can you tell me how to find "lace v neck wedding dress illusion chiffon beach wedding gown straps"? I see it on amazon but i dont see it on the website. Thanks! Please let me know as soon as possible so I can buy it when the sipping deal is still going on.
By  Customer Service Center,   posted Oct 30, 2017
Hi,thank you for your inquiry. Dear, could you please send us a picture of it so that we can help to check? Enjoy your shopping here.
By  Becky,   posted Oct 28, 2017
I would like to view all your INSTOCK bridesmaid and mother of the bride dresses size XL or 18.
By  Customer Service Center,   posted Oct 30, 2017
Hi,thank you for your inquiry. Sorry, all our instock gowns are size 4 or size 6. Enjoy your shopping here.
By  Deborah Costa,   posted Oct 25, 2017
Hi, Do you have any swatches available?
By  Customer Service Center,   posted Oct 26, 2017
Hi,thank you for your inquiry. or color swatch,we just charge the shipping cost
Please refer to here:
via Standard:  $25   3-5 working days
via Expedite : $30  1-3 working days
You can get 5 swatches at most at the same shipping cost.
Dear,you also need to fill in a colour swatch form as we attached,
then send back the finished one.
We will mail the swatch you want as soon as we get your payment.
You can pay us directly online here
http://www.kevinsbridal.com/memberPayDirectly.asp Enjoy your shopping here.
By  Peta Tangue,   posted Oct 25, 2017
Would like to visit your shop, what is the address, can't find it on the website???
By  Customer Service Center,   posted Oct 26, 2017
Hi,thank you for your inquiry. Sorry, we only sell gowns online. Enjoy your shopping here.
By  Vanessa,   posted Oct 22, 2017
I would like to cancel my order. I didn't know I had already had one saved and it's showing up on my tracking orders. It has not been payed for because I was kicked off the sight and I just now reordered the same dress without realizing that the other one was in tracking order. The number for the order is KBF24796. Please cancel that order!
By  Customer Service Center,   posted Oct 22, 2017
Hi,thank you for your inquiry. KBF24796 is an unpaid order, don't worry, it won't take effect. Enjoy your shopping here.
By  Connie Sanchez,   posted Oct 15, 2017
I am looking for a dress you may have in stock... that can get sent out asap.. I am getting married next saturday and so upset at the dress i ordered online. do you have any that you can send me links to. im a 20 -22 i need a champagne color
By  Customer Service Center,   posted Oct 16, 2017
Hi,thank you for your inquiry. Dear Customer, our stock dresses are all size 4 and 6.
Really so sorry for that. Enjoy your shopping here.
By  Andrea Lafayette,   posted Oct 10, 2017
I ordered a lavender bridesmaid's dress size 18 plus size. I really like it and it is tight across the back area I would like to know if there is a local area that is associated with Kevin's Bridal in Charleston South Carolina where I can get alteration done. The dress is very pretty. Please help. If I get another size like a size 20 I know that would be to big across my bust size. Please CC me also at andrealafayette14@gmail.com Thanks
By  Customer Service Center,   posted Oct 12, 2017
Hi,thank you for your inquiry. We only sell gowns online, could you please tell me your order numner?
We can't find your order by your email address. Enjoy your shopping here.
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