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Kevinsbridal.com Customer Q&A

By  Vicki Slade,   posted Aug 30, 2018
Hello. My beautiful Niece, who was 24 years old died unexpectedly last week. Her family and I are looking for the perfect dress for her to wear for her funeral. Time is of the essence though. What is the fastest I could have a dress shipped to California in the USA?
By  Customer Service Center,   posted Aug 30, 2018
Hi,thank you for your inquiry. I am so sorry to hear that, but it will take about at least 15 working days to make a dress.Could you tell me when you need the dress? Enjoy your shopping here.
By  MARIA ABONITA,   posted Aug 30, 2018
Hi, My wedding is on the 16th of September Is it possible to get it a week before?
By  Customer Service Center,   posted Aug 30, 2018
Hi,thank you for your inquiry. We are so sorry that time is not enough for us to make you get the dress before September 16th. Enjoy your shopping here.
By  lady J,   posted Aug 17, 2018
I am interested in purchasing a wedding gown. If ordered within the next 24 hours would I be able to get it by August 31, 2018
By  Customer Service Center,   posted Aug 18, 2018
Hi,thank you for your inquiry. Sorry, we are afraid that we couldn't make you receive the dress in time.

For the processing time of one gown,it will take at least 20 working days. Enjoy your shopping here.

By  megan newton.,   posted Aug 2, 2018
I ordered 2 dresses for myself. my measurements are 55" bust, 50" waiust, 52" hip. will the size 20 fir me or should I cancel my order sent today and reorder a size 24.
By  Customer Service Center,   posted Aug 2, 2018
Hi,thank you for your inquiry. I just tracked your order with your email account, but can't find one. Could you please tell me your order number?

If you ordered from Amazon,please contact Amazon directly. Enjoy your shopping here.

By  Mandy Mitchell,   posted Jul 22, 2018
What's the turn around time for shipping? I'm a size 30. Have a wedding 4 weeks away.
By  Customer Service Center,   posted Jul 23, 2018
Hi,thank you for your inquiry. we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress. Enjoy your shopping here.

By  Mia Ferguson,   posted Jun 27, 2018
I am trying to order the color swatches but need you to send me the form your referenced so that I can do the direct payment and get this going.
By  Customer Service Center,   posted Jun 28, 2018
Hi,thank you for your inquiry. About the fabric sample,sure,we can send you some colour swatches before you place your order.
For color swatch,we just charge the shipping cost
Please refer to here:
via Standard:  $25   3-5 working days
via Expedite : $30  1-3 working days
You can get 5 swatches at most at the same shipping cost.
Dear,you also need to fill in a colour swatch form as we attached,
then send back the finished one.
We will mail the swatch you want as soon as we get your payment.
You can pay us directly online here
http://www.kevinsbridal.com/memberPayDirectly.asp
Enjoy your shopping here.
By  Angie Lemmons,   posted Jun 26, 2018
Checking on the status of my dress order. I see it says it’s still processing but just making sure it’s being made and not waiting on information from me. Thank you!
By  Customer Service Center,   posted Jun 28, 2018
Hi,thank you for your inquiry. I am so sorry that your dress is still being made, but it is almost done.
  
Our factory has been working for many days to finish all the gowns as soon as possible.
  
Don't worry, your dress will be shipped next week.
  
I will update tracking number once it is shipped.
  
Enjoy your shopping here.
By  Mia S Ferguson,   posted Jun 25, 2018
I am reaching out because I need to get color swatch samples sent out. I am looking for samples of the eggplant, grape, and purple fabrics. Can you please assist with getting these out to me ASAP? I need to order dresses in the next couple weeks for delivery by 8/15/18. Thanks,
By  Customer Service Center,   posted Jun 26, 2018
Hi,thank you for your inquiry. About the fabric sample,sure,we can send you some colour swatches before you place your order.
For color swatch,we just charge the shipping cost
Please refer to here:
via Standard:  $25   3-5 working days
via Expedite : $30  1-3 working days
You can get 5 swatches at most at the same shipping cost.
Dear,you also need to fill in a colour swatch form as we attached,
then send back the finished one.
We will mail the swatch you want as soon as we get your payment.
You can pay us directly online here
http://www.kevinsbridal.com/memberPayDirectly.asp
Enjoy your shopping here.
By  Shar Clay,   posted Jun 21, 2018
Hello, my name is Shar. I am getting married August 8th this year. I saw your Vintage Lace Wedding Dresses 2017 Organza Ruffled Wedding Gown on Amazon and I was wondering if you would be able to send me more pictures? Also, are you able to custom make the gown if I send in my measurements and possibly add off the shoulder lace straps and a corset lace up back? Please let me know. I thank you for your time. Shar
By  Customer Service Center,   posted Jun 22, 2018
Hi,thank you for your inquiry. Please contact Amazon directly. Enjoy your shopping here.
By  Telesia,   posted Jun 18, 2018
i'm interested in one of your dresses for a bridal party but i can't seem to veiw the dress in the colour i want. i also notice that you do not give full refund if an item is return. my concerns isif the quality is poor i won't be able to get a full refund.
By  Customer Service Center,   posted Jun 19, 2018
Hi,thank you for your inquiry. Dear, all the pictures of our gowns are on our website, and our gowns can be made in the color you want. Enjoy your shopping here.
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